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Talk to your operation. Automate the work.
Use conversational AI to answer questions, complete frontline checks, log temperatures, query your own knowledge and trigger operational action, all in plain language.
A conversation is only useful when it connects to the work behind it.
Generic chatbots can answer questions, but they often sit outside the operation. They do not fill the checklist, log the temperature, assign the task, capture the evidence or alert the right person. Ocapii is different. It connects conversational AI to documents, forms, tasks, sensors, alerts, corrective actions, dashboards and workflows, so people can ask, act and keep work moving.
Customer-facing and internal. One unified conversational layer.
Customer-facing conversations
Help customers, guests, residents, tenants, students, members and patients ask questions, check status, request support and route issues into the right workflow.
Internal operational conversations
Help teams fill checklists, log temperatures, run defrost checks, report issues, ask policy questions and update records using voice or chat, one question at a time.
Knowledge-led answers
Use approved company documents, SOPs, policies, FAQs and operational information for clearer, more consistent answers, where configured.
Workflow-led action
Turn conversations into tasks, alerts, service requests, forms, notifications, corrective actions and evidence.
Make policies, SOPs and operational data easier to use.
Important knowledge often sits in documents, systems and manager memory. Ocapii lets users ask plain-language questions across approved content, policies, procedures, actions and operational data, where configured, helping teams find the right answer faster and act with more consistency. Answers are grounded in your own documents, and the assistant will not answer a policy question without a retrieved source.
- ✓ “What is our cleaning procedure for this area?”
- ✓ “What should I do if a temperature is out of range?”
- ✓ “Generate a checklist from this SOP.”
- ✓ “Which corrective actions are overdue?”
AI should support people, not replace accountability.
Ocapii's AI is designed around approved knowledge, permissions, evidence and human review.
Approved knowledge
Answers are grounded in configured organisational content, and the assistant will not invent policy facts.
Permission-aware access
Users should only reach what their role, site or permission allows.
Audit trails
AI interactions, routed actions and workflow activity can be logged for review.
Human escalation
Sensitive, uncertain or unsupported requests can be routed to people.
Human submits and signs
The AI fills and prepares. People review, submit and sign. Signatures and photos always stay human.
No unsupported claims
No promises of legal certainty, guaranteed compliance or autonomous decision-making.
Practical across customer and internal journeys.
A team member opens a voice-enabled checklist and answers out loud. Ocapii fills each field as they speak, handles dates, scales and risk matrices, and leaves the final submission to a human tap.
- One question at a time by voice
- Dates, scales and risk matrices handled
- Human reviews and submits
A team member starts a cleaning check by voice or chat. Ocapii guides them through the checklist, captures responses, raises issues as corrective actions and timestamps completion.
- Guided checklist by voice or chat
- Issues raised as corrective actions
- Completion timestamped + evidenced
A user logs a food, asset or equipment temperature by voice. Ocapii captures the reading, checks it against the workflow's compliance bands, speaks the result back, and saves the record after confirmation.
- Reading captured and checked against bands
- Result spoken back for confirmation
- Saved through the same record as manual entry
A customer, tenant, guest, resident or student reports an issue. Ocapii routes the request into the right operational workflow, assigns the next step and records status history.
- Request captured in plain language
- Routed to the right workflow + owner
- Status history recorded
A staff member asks what to do next. Ocapii uses approved knowledge where configured to provide plain-language guidance and support consistent action.
- Plain-language guidance
- Grounded in approved SOPs & policies
- Supports consistent action
Ready to give customers and teams a smarter way to interact?
Give people a simpler way to ask, update and request, with every conversation connected to the right workflow.
Governed Conversational AI common questions
No. Ocapii Conversational AI connects to the operational system of record: documents, forms, tasks, bookings, sensors, alerts, corrective actions and workflows. It helps people ask, act, prove and improve, not only reply.
No. Ocapii supports answers and routed action where configured. Sensitive, uncertain or unsupported requests are routed to people. It is designed to support human decision-making, not replace qualified judgement.
No. The AI fills and prepares the record. A person always reviews and submits, and signatures, photos and location capture stay on screen for a human to complete.
Answers are grounded in configured organisational content: approved documents, SOPs, policies, FAQs and operational data where available. The assistant will not answer a policy question without a retrieved source, and the source is surfaced for transparency.
Yes. Teams can use voice to fill checklists, log temperatures and run defrost checks while work is happening, with completion confirmed, timestamped and evidenced.
Access is permission-aware: users should only reach what their role, site or permission allows. AI interactions, routed actions and workflow activity can be logged for review.
No. Conversational AI reduces admin and friction while keeping people in control. It routes work to the right person and keeps human accountability central.