Hotel & Accommodation

One live compliance system across kitchen, housekeeping, maintenance and estates.

Ocapii helps hotels replace paper records, disconnected systems and manual chasing with one intelligent operations platform connecting every moving part into one live operating layer.

1 platformEvery department
HACCP-readyKitchen + F&B
Single + multi-siteGroup visibility
Mobile-firstWhere work happens
ocapii.app / hotels / live LIVE
Hotel operations
Live readiness board
1 of 4 properties · this week
Guest request → Maintenance Room 412 · routed to maintenance automatically
12s
Kitchen HACCP
Opening + closing checks
42 / 42 DONE
Housekeeping
3 rooms · re-clean
3 OPEN
Maintenance
HVAC PPM logged
DONE
Water safety
Outlet 12 · 38°C
FLAGGED
Estates
Fire alarm test
DONE
Guest services
2 requests · front desk
2 OPEN
Audit pack ready · 4 properties
1 CLICK
Key solution areas

Built for the work every hotel team actually does.

Ocapii is not just a checklist app, maintenance tracker or compliance folder. It connects people, processes, assets, documents, sensors, bookings, workflows, data and AI insights into one operational control layer so a single check, request, booking or reading can trigger the right downstream action automatically.

Kitchen compliance & food safety

HACCP opening and closing checks, cooking, cooling and reheating, goods-in and probe records, allergen and product control, fridge, freezer and hot-hold monitoring, waste and expiry logs, corrective actions and audit-ready reporting.

Housekeeping inspections & room readiness

Room inspection forms, defect reporting from mobile, issues assigned straight to maintenance, room-readiness workflows, photo evidence, escalation and live visibility of open issues.

Maintenance, assets & estates

Planned and reactive maintenance, asset inspections and equipment checks, contractor visit records, evidence capture and escalation, and estate-level dashboards across plant and guest-facing facilities.

Water safety & flushing workflows

Hot and cold water temperature monitoring, pipe-level sensor readings where configured, flushing task workflows, threshold alerts and maintenance triggers, evidence capture and estate-level reporting.

Fire, safety & contractor checks

Fire, alarm and equipment checks, contractor sign-in and RAMS, permit-style processes, safety inspections, incident and near-miss reports, corrective actions and audit trails.

Guest requests & service workflows

Room defects and maintenance requests, facility and housekeeping requests, guest issue reporting, booking-related tasks, internal follow-up and closure evidence routed to the right team.

Multi-site visibility

One view across every property.

For hotel groups, inconsistency across properties creates operational blind spots. Site teams get clear workflows. Leaders get live visibility which checks are complete, which assets or readings are out of range, which incidents are unresolved and which trends are repeating group-wide.

  • Which checks are complete which are overdue
  • Which properties have open corrective actions
  • Which departments need attention
  • Which assets or readings are out of range
  • Which incidents are unresolved which documents need sign-off
Hotel and Accommodation Floor Map
The Camden Hotel · 96%
Harbour Quay · 94%
Blossom Boutique · 90%
Greenfield Campsite · 64%
4 properties reporting
Checks live across the group
Group view updated
4 of 4 · live
1 water reading flagged
Greenfield Campsite · Outlet 12 · 38°C
How it works

Speak. Book. Trigger. Act. Prove. Improve.

STEP 01
Speak
Teams complete checks, raise issues and ask questions through simple digital or conversational workflows by tap or by voice.
STEP 02
Book
Room, table, facility and contractor bookings connect directly to the operational work required.
STEP 03
Trigger
Failed checks, guest requests, defects, readings and bookings trigger tasks, alerts and workflows.
STEP 04
Act
The right person gets the right task, with ownership, deadlines and escalation.
STEP 05
Prove
Ocapii creates timestamped evidence, audit trails, records and reports.
STEP 06
Improve
Dashboards show trends, repeat issues, risk patterns and opportunities to improve.
The problem

Hotel operations are too connected to be managed in silos.

Paper checklists & sheets

HACCP records, housekeeping sheets, fire safety folders and water logs sit in drawers, binders and on shift boards not in one place teams can act on.

Maintenance & defect blind spots

A reported defect can disappear into a notebook, inbox or WhatsApp thread. By the time it surfaces in maintenance, it may already have affected a guest stay.

Supplier & safety folders

Contractor RAMS, supplier documents and sign-off records often live across emails, drives and folders hard to find at audit, harder to keep current.

Disconnected booking systems

A room booking, restaurant reservation or facility request rarely triggers the operational work that needs to happen next.

Handover-driven incidents

Open guest incidents, missed checks and corrective actions can get lost between shifts then reappear at the wrong moment.

No live group view

Regional leaders rely on emailed spreadsheets and photos of paper. Property-by-property visibility is patchy and always behind.

Bookings & automation

Turn bookings into operational workflows.

A hotel booking, restaurant reservation, meeting room booking or facility request should not sit separately from operations. The booking becomes the trigger. Ocapii automates the response.

  • Room booking → housekeeping, maintenance & readiness sign-off
  • Restaurant reservation → table plan, allergens & service prep
  • Contractor appointment → RAMS, site access & permit sign-off
  • Facility booking → setup, equipment checks, cleaning & handover
  • Guest request → routing, task owner & closure evidence
Operating layer Live activity LIVE
Room booking → readiness
Room 412 booked triggers cleaning, defect check and ready-for-arrival sign-off.
The Camden · just now
Reservation → allergens & prep
Table for 8 surfaces allergen notes, sets the table plan and triggers service prep.
Riverside Boutique · 30s ago
Water reading flagged
Outlet 12 logged at 38°C → maintenance trigger raised and assigned to estates.
The Camden · 1 min ago
Contractor RAMS pending
AV install RAMS awaiting review before site access and sign-off are granted.
Greenfield Country · 2 min ago
Guest request routed
Room 412 maintenance request routed to the maintenance team with deadline.
The Camden · 2 min ago
Kitchen HACCP signed off
42 of 42 checks complete; cooling and probe records evidenced for audit.
Harbour Quay · 3 min ago
Re-clean assigned
3 rooms flagged at inspection → assigned to housekeeping with photo evidence.
The Old Mill Inn · 4 min ago
Outcomes

Built around the outcomes hotel teams care about.

Reduce risk

Make missed checks, open incidents, overdue tasks and failed readings visible earlier — across kitchen, water, fire and guest operations.

Across kitchen, water, fire & guest ops

Save time

Reduce manager chasing and replace repeated paperwork with live workflows.

Less admin, more time on the floor

Cut waste

Use monitoring, stock visibility, maintenance triggers and better planning to reduce avoidable waste.

Across food, energy & assets

Protect revenue

Connect room readiness, maintenance, guest requests and service workflows so issues are less likely to sit unseen.

Right task, right team, faster action
AI & conversational operations

Hear Owlbert AI in action.

Hotel teams are mobile. They move between kitchens, corridors, rooms, plant areas, laundry, front desk and guest spaces. Owlbert helps them complete operational work with less screen friction by voice or chat.

  • Cleaning check - housekeeping
  • Defect report - housekeeper
  • Allergen question - F&B
  • Water check - estates
  • Shift handover - duty manager
  • Guest request - front desk
Related solutions

The use cases hotel teams reach for first.

Ready to connect your hotel operations?

Ocapii helps hotels and accommodation providers bring compliance, maintenance, housekeeping, guest requests, food safety and reporting into one live operating layer across single properties and groups.

FAQ

Hotels & accommodation common questions

No. Ocapii supports compliance, but it also connects operational workflows across housekeeping, maintenance, food safety, guest requests, assets, documents, sensors and reporting.

Yes. Ocapii can support kitchen HACCP checks, temperature records, goods-in checks, probe records, allergens, waste, expiry logs, cleaning schedules and corrective actions.

Yes. Housekeeping teams can use ocapii for room inspections, readiness checks, defect reporting, photo evidence, escalation and handover.

Yes. Maintenance teams can manage planned tasks, reactive defects, asset inspections, contractor records, evidence capture and closure workflows.

Yes. Ocapii can support hot and cold water checks, flushing workflows, outlet-level records, threshold alerts, corrective actions and reporting.

Yes. Ocapii gives each property clear workflows while giving group leaders live visibility across departments, sites, corrective actions, open risks and evidence.

Yes. Room, table, facility and contractor bookings can trigger cleaning, setup, access, maintenance, food preparation, handover and follow-up workflows.